Terms and Policy

Purchases
All the Phones (new, refurbished, used or pre-owned) sold by us carry a 14 days’ repair warranty period if the defective function is due to our negligence. The following damages are not covered: cracked or damaged components, damaged circuit boards, dents, scratches, defacement or abuse of base casting, water or liquid damages. All phones and accessories sold by us are non-exchangeable and non-returnable.

Repair and Unlock  

1. For hardware repair, we carry 14 days limited warranty for the labor and the parts we replaced. Since it is nearly impossible for us to inspect all the functions of your phone before we take it in for repair, we will not be responsible for any other defective parts or function except the one you asked us to repair or fix.
2. If we need to fix other parts or portions of the phone before we can fix the parts or portions requested to be fixed, we are at our disposal to charge extra for other parts and labor.
3. If, through our negligence or willful misconduct, we damage the phone beyond economical repair, our liability will be limited to the cost of the repair.
4. If the phone is not fixed after the repair due to some other functional problem of your phone and if the parts replaced by us are not defective, you will be charged for the cost for the parts, and in some circumstance, the labor depending on how complicate the job is.
5. If you do not pick up the phone within 14 days of our notification that your phone is ready to be picked up, we may dispose of the phone. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
6. Our repair warranty is limited to 14 days from the date the phone is ready for pick up. If the same fault should re-occur we will repair it free of charge. If the phone develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.
7. Any data or information that you may have stored on the phone shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
8. In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
9. Any repairs or fixes involving software, phone unlock, and phone flash carry no warranty from us due to that the intrinsic dysfunction or defect is hard to diagnose and might be invisible. However, we do make sure the problem you want us to fix is fixed before you take your phone with you. For phone unlocking, we make sure at least one other carrier’s SIM card can be recognized by the phone, so you can receive and make calls.